SUPPORT

ITEST products are designed towards highest reliability. All products are covered by a 2-year warranty on parts and labor. After this warranty period, extended service plans can be purchased. Otherwise, single-event repair service is available.

Warranty Policy and description of service

General Support

In case of technical questions or issues with ITEST products please contact your sales agent or our company directly by phone, email or by clicking here.

Calibration: ensuring accuracy and traceability

Over time, test equipment naturally drifts, which can impact the accuracy of your measurements. In industries where every detail matters, maintaining precise and reliable data is crucial.

At ITEST, we address this need with rigorous calibration services tailored to your equipment:
– Compliance with ISO/IEC 17025 requirements: Our measurement standards are calibrated by accredited laboratories, ensuring full traceability to the International System of Units (SI).
– Automated, OEM-designed procedures: We follow proprietary processes to restore your equipment to factory-shipped accuracy.
– Flexibility and convenience: Calibration is available both at our workshop and directly at your site.

Why Regular Calibration Matters
A properly calibrated system allows you to:
– Restore original accuracy and maintain measurement reliability
– Ensure traceability for audits and certifications
– Prevent costly errors in critical processes

We recommend calibrating your equipment every 1 to 2 years, depending on the model and usage.Contact us to request a quote or learn more about our services

Contact us

Before contacting ITEST, Read the “Solving known issues” chapter in the module or BiLT user manual.

Always contact the after-sales service to get a technician’s approval prior to any shipment of the products.

For customers outside the European Economic Community (EEC), a particular procedure must be followed to avoid customs fees. Unauthorized or irregular shipments will be returned to the sender.

For any request, please provide:
• Company and customer name
• Product serial numbers
• Fault description, conditions of use

Address to return products:
ITEST – AFTER-SALES SERVICE
2 rue Joseph Hubert
31130 BALMA
France

Please note that any shipment to the factory has to be paid for by the owner. In case of warranty repairs, ITEST will return the product(s) free of charge.

Due to obsolete components and in the case of new developments, existing products can be discontinued without further notice. If an ITEST product is not shown in the product section of the current website, it may have been discontinued.

ITEST is performing service for discontinued products as long as spare parts are available.